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Groundswell Book Club Part 4: Customer Support

Museum 2.0

This week, we're covering the fourth objective in Charlene Li and Josh Bernoff's book Groundswell : supporting (chapter 8). This chapter is perhaps the most surprising in the book, because it focuses on tools and techniques that predate Web 2.0 Why should museums care about customer support? by years: customer support forums.

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Juneteenth Resources

Media Cause

Black Youth Project — BYP has various local chapters. Showing Up for Racial Justice (SURJ)— SURJ has various local chapters. Sign up for updates and newsletters from the organizations in the sections above, specifically the local chapters. Find yours here. Attend Events . Check your local events on Google.

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Crowdsourcing: Measuring the Impact of the Crowd in Funding and Doing

Beth's Blog: How Nonprofits Can Use Social Media

It was good opportunity for me to look back at the crowdsourcing chapter in our book, The Networked Nonprofit , and update the examples and thinking. The presentation was followed by a discussion about how one might evaluate efforts to engage crowds. Collective intelligence creates a quilt of knowledge that many people can distribute.

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Pointing at Exhibits, Part 2: No-Tech Social Networks

Museum 2.0

I've spent the last two weeks working on the third chapter of my book about network effects of social participation. And it's brought me back to a blog post I wrote a year ago about the Science Museum of Minnesota's Race: Are We So Different? But designing an entire museum that functions this way probably isn't your goal.

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Groundswell Book Club Part 2: Talking

Museum 2.0

This week, we're covering the second objective in Charlene Li and Josh Bernoff's book Groundswell : talking (chapter 6). Many museums have jumped into the middle level—producing their own content—without starting with commenting. Consider the path of the Bay Area Discovery Museum. The first is shouting. The second is conversing.

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