Groundswell Book Club Part 4: Customer Support
Museum 2.0
AUGUST 28, 2008
This week, we're covering the fourth objective in Charlene Li and Josh Bernoff's book Groundswell : supporting (chapter 8). This chapter is perhaps the most surprising in the book, because it focuses on tools and techniques that predate Web 2.0 Why should museums care about customer support? by years: customer support forums.
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