Bloomerang

JULY 5, 2021

Establish clear success metrics. Setting key performance indicators (KPIs) around customer service lets employees know you’re evaluating performance objectively. . For example, at one organization where I worked, customer service was a full chapter in the employee handbook and people, with great pride, really took it to heart. .

Donor 142

Donor Strategy Retention Relationship 142

Museum 2.0

AUGUST 21, 2008

This week, we're covering the third objective in Charlene Li and Josh Bernoff's book Groundswell : energizing (chapter 6). Fred created the Net Promoter Score, a metric related to the number of people who answer affirmatively to the question: "How likely are you to recommend X to a friend or colleague?"

Museum 20

Museum Review Rate Voice 20

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 17, 2011

” It was always a terrific conversation starter with nonprofit techies because knowing the right tool for the job is important. As I’ve been working on “ Measuring the Networked Nonprofit ” with co-author KD Paine, we’ve come to the chapter on measurement tools. One place to look).

Measure 115

Measure Social Media Tools Media 115