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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I’m hoping that someone (hint, hint) will write the blog post or report taking off on this work, and articulate the major nonprofit use cases for Social CRM. How do you know which of your Facebook fans/Causes members are also a donors (separate from donations through Causes)? facebook scrm socialmedia twitter.

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11 Qualities of an Effective Social Media Manager

Nonprofit Tech for Good

The best social media practitioners express their personalities with a dash of attitude and a bit of flair, and are comfortable articulating their opinions online. The nonprofits that are the most successful in social media today were on Myspace and YouTube in 2005 and 2006. Has experience in online communications. Is an early adopter.

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What's a Virtual Visitor Worth?

Museum 2.0

You should be able to articulate your goal, whether it is reaching a particular niche audience or a designated level of participation. Brand awareness is often the driving reason for museums to have presences on Facebook, MySpace, Twitter, Flickr, YouTube, and other general-audience social media sites.

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