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The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. Journey maps are a critical service design artifact.

Phase 46
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The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? Journey maps are a critical service design artifact.

Phase 46
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Presentation Zen Blog: A Resource Review

Beth's Blog: How Nonprofits Can Use Social Media

The article takes the points in made in the Cluetrain Manifesto and relates them to presentations. It's a long article, but this quote resonated: You can learn a lot from presentation coaches and communication books, but this is not rocket science. In my woolgathering, I came across the Presentation Zen Blog written by Garr Reynolds.

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My Slides from the Screencasting Session and Please Vote.

Beth's Blog: How Nonprofits Can Use Social Media

If you didn't write down the wiki, it's here and if you didn't get a hard copy of the Idealware article, it's here. minute videos, map out the screencast before you actually film it, create a storyboard, write a script, use music. These are my powerpoint slides from the Screencasting Session at NTC. no more than 3.5