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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! For Phase 1, we aligned in this project by talking with key stakeholders to learn how they operate, what members need, and where they hoped to see improvements.

Phase 46
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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.

Phase 46
professionals

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How Public Speaking Skills Can Help You Run Your Nonprofit

Achieve

Storyboard your presentation. Research these groups and craft presentations that resonate with them. Patti’s four-step process efficiently gets you from the brainstorming phase to completed, well-practiced slides that you’re proud of and a feeling of preparedness for your presentation.

Skills 96
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NTEN and SalesForce Screencast: Learnings About the Interview/Documentary Approach

Beth's Blog: How Nonprofits Can Use Social Media

I started my research on a listserv of practitioners for SalesForce Nonprofit version asking for case studies and examples. I got enough information to put together an outline and rough storyboard So, I had the overall structure for the 15 minute screencast. I filled in with voiceovers when needed.