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United Airlines customer service success story

Judi Sohn

My 3:02 pm departure on United 186 to Philadelphia became 3:40 pm. Instead of getting in to Philadelphia at 11:35 pm, we were now due to land a little after midnight. Arrival in Philadelphia: 2:51 am. While other passengers would have of course preferred to be on their way to Philadelphia, no one seemed overly angry or upset.

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NTEN Member Buzz Round-Up: April 30

NTEN

Tag your own news with "nten member" or "nptech" to help us find your awesome online, or contact Annaliese with your updates.) . Azavea announced the release of the Philadelphia " Online Citizen's Guide " in partnership with the Committee of Seventy. Tags: community buzz NPTech nten members.

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10NTC: IT Pros Share How to Deal with Technophobes

Tech Soup

One of the biggest issues that surfaced at the IT Directors Affinity Group at NTC on Thursday was that many nonprofit employees are a hard sell when it comes to new technology. So today's Articulating Tech: How to Win Friends and Influence Luddites turned out to be a pretty fitting followup session for that discussion. Let them come to you.

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Dreamforce 2008 post-mortem - back to the cheap seats

Judi Sohn

I finally got to meet folks from the Nonprofit Salesforce NPSF Google group that I had gotten to know online, reconnected with friends from the Philadelphia and New York user group communities and with people I met at NTEN’s NTC last year. Tags: Salesforce. I always had someone to talk to and socialize with.

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