United Airlines customer service success story
Judi Sohn
NOVEMBER 21, 2009
My 3:02 pm departure on United 186 to Philadelphia became 3:40 pm. Instead of getting in to Philadelphia at 11:35 pm, we were now due to land a little after midnight. Arrival in Philadelphia: 2:51 am. While other passengers would have of course preferred to be on their way to Philadelphia, no one seemed overly angry or upset.
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