Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question
.orgSource
MARCH 6, 2023
This metric is created by asking your constituents one simple question: “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?” But there was agreement that membership retention and loyalty problems might be symptomatic of declining confidence. Today trust bleeds into everything.
Let's personalize your content