Metrics Model ROI Taxonomy 
Beth's Blog: How Nonprofits Can Use Social Media
MAY 3, 2009
Photo by Smitty42 Lucy Bernholz has a great post called " Metrics Are Good, Unless They Are Bad " which talks about the problems we encounter when we're trying to measure hard to measure stuff - like social media, social return, and social enterprise. Several of us disagreed with the thesis money was the only one metric for success.
Beth's Blog: How Nonprofits Can Use Social Media
AUGUST 27, 2010
I’ve been playing with the conversational panel or conversational keynote models for short sessions (60, 75 or 90 minutes.) I started experimenting with these concepts back in 2008 at SXSW session on Nonprofit ROI and SXSW Session on Nonprofit Crowdsourcin g as well as at the NTC in 2009 on a session mapping metrics to strategy.
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