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TechSoup Global Goes to Congress (Again)

Tech Soup

TechSoup Global's mission is to do whatever we can to provide the IT resources and knowledge that charities, NGOs, and libraries need to operate at their full potential. Our product donations are well-known, as are our articles, blog posts and community organizing. We administrate the Refurbisher Listserv.

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NTEN and SalesForce Screencast: Learnings About the Interview/Documentary Approach

Beth's Blog: How Nonprofits Can Use Social Media

I started my research on a listserv of practitioners for SalesForce Nonprofit version asking for case studies and examples. However, while I was interviewing, I noted the "tacit knowledge" bits - the tips and jotted down the approximate start and end time of the tip quotes I wanted to use. I used a hybrid of his approach.

professionals

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10 Steps to Extension Professional 2.0 Remix

Beth's Blog: How Nonprofits Can Use Social Media

You can think of it as having 24/7 access to another users filing cabinet, but each user's collection of bookmarks helps to build an rich knowledge network. Think of wikis of a good tool to collect information or knowledge. Resource Collection off a listserv: [link]. Collaborative writing off a listserv: [link].

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

This spectator effect means that the online forums don’t just provide direct support—they create growing bodies of knowledge about products. In this way, each exhibit becomes a specific "product" with its own small conversation thread. Product-related and tech support forums are incredibly specific.

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Meet Nicola M. Wells: Social Media As An Online Door Knocking Campaign for Immigrant Rights

Beth's Blog: How Nonprofits Can Use Social Media

In addition to my continued work as State and Local Organizer at FIRM, I am working with non-profits connected to the Center to help them learn about these tools and implement them in their work in effective and productive ways. Now that FIRM has built stuff, learned stuff, we have to share that knowledge in a comprehensive and useful way.