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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can''t meet that deadline." Take a moment. Thanks for the important reminder, Harvey MacKay!

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Customers typically want to engage in calculated risks versus playing it safe.

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast." Take a moment.

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Never Say These Words To A Customer

Eric Jacobsen Blog

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. Customers typically want to engage in calculated risks versus playing it safe.

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4 Quick Tips For How To Lead More Effectively

Eric Jacobsen Blog

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Check Out These Free Tips For Making An Effective Presentation

Eric Jacobsen Blog

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).