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Trust Me, Know Me, Love Me: Trust in the Participatory Age

Museum 2.0

But here's the problem. And here's the bigger problem. Museums aren't the only venues facing this question: news outlets, corporate brands, and educators are also grappling with the question of trust in the participatory age. I don't entirely trust these reports. It's great that museums are a trusted source of information.

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Groundswell Book Club Part 5: Embracing

Museum 2.0

The IdeaExchange and related programs use a Digg -like interface to allow users to promote preferred suggestions. As Charlene and Josh put it: Everyone who shops knows that products have problems, but it's the rare retailer or manufacturer that actually fixes them. This same process can also be applied to visitor-generated content.

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The Future of Authority: Platform Power

Museum 2.0

The problem arises when expertise creates a feeling of entitlement to control the entire visitor experience. There have been huge user-protests of both YouTube and Digg for perceived bias in the "featured content" algorithms that vault some content to the top. Ideas participatory museum usercontent. Power is attractive.

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Sharing Power, Holding Expertise: The Future of Authority Revisited

Museum 2.0

While I originally wrote this post to advocate for more participatory practice (i.e. The problem arises when expertise creates a feeling of entitlement to control the entire visitor experience. This post provides some useful perspective if you have these fears or are grappling with those who are fearful. Power is attractive.