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September Wrap-Up Community Builder Chat: Online, Offline, and Migration

Amy Sample Ward

There was some really rich conversation with lots of great ideas shared and best practices recommended. Question 1 : asked about migrating a community from one tool to another, specifically from listservs to a website/forum. Question 2 : asked how to build a loop between on and offline engagement.

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NpTech Tag Summary: Five Hot Conversations!

Beth's Blog: How Nonprofits Can Use Social Media

Five Hot Conversations. GetActive GetsAcquired - By Convio This is big news and it bounced around the nonprofit and progressive blogs, listservs, IM, and emails. Bev Traynor builds on the list here and reflects on how it isn't quite a yes or not question. NpTech Tag Skypecast Anyone? Have an opinion on any of these topics?

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The Answer to Sean's Question: Tools for Effective Listening

Beth's Blog: How Nonprofits Can Use Social Media

Okay, so let me answer the question by posed by The Tactical Philanthropy blog. Tracking Blog Conversations. Gavin wrote some excellent advice not too long ago on a listserv and if we're lucky, he'll write it up as a blog post). Yahoo News Google News. I've never been referred to as an comic strip character. (It

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Using Metrics To Harvest Insights About Your Social Media Strategy

Beth's Blog: How Nonprofits Can Use Social Media

On a listserv the other day, Laura Quinn at Idealware asked if "Visit" or "Click" data on Feedburner were useful metrics to track to assess reader interest in your blog content. What is the quality of the conversation in the comments? What did you learn from the conversation? Do they have round up a lot outside resources?

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

Groundswell focuses on peer-to-peer support mechanisms—ways that institutions answer customer’s questions by connecting them to each other. If you have a question about whether an exhibition is appropriate for your eight year-old or how long the line is to bike across the tightrope, why not get your answer from someone in a similar situation?

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