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Trust Me, Know Me, Love Me: Trust in the Participatory Age

Museum 2.0

Being a trusted source of information can be a barrier that keeps us from sharing content with visitors that might be more contemporary, more ambiguous, more contentious--information that may not be trusted. It makes us uncomfortable with opening museum content up to comment, tagging, and alterations by visitors. Be personal.

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Designing Talkback Platforms for Different Dialogic Goals

Museum 2.0

I'm not talking about guiding content; I'm talking about guiding form. If your goal is to encourage visitors to perceive themselves as partners in the content co-creation experience, make room for their thoughts sooner rather than later. If someone asks you a question on Twitter, you can only respond with 140 characters.

Design 31
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New Models for Community Partnerships: Museums Hosting Meetups

Museum 2.0

Several libraries have started to offer gaming nights where you can drink soda and play Wii to your heart's content. Librarian Aaron Schmidt tells the great story of a game night of Dance, Dance, Revolution at his library in which a teen asked him: “Hey Aaron, can I go upstairs to grab a magazine and book to read?” I don't think so.

Museum 22
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Framework vs. Sensibility: Separating Format from Voice

Museum 2.0

The sensibility is the content and the style with which the engagement happens. I've written before about the difference between participatory processes and products , but this question of frameworks and sensibility is more broadly applicable to community engagement strategies. But it's far more typical to focus on just one.

Voice 42