article thumbnail

The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. Journey maps are a critical service design artifact.

Phase 46
article thumbnail

The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? Journey maps are a critical service design artifact.

Phase 46
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Visual Meeting Facilitation Workshop with David Sibbet

Beth's Blog: How Nonprofits Can Use Social Media

Visual Meeting Workshop by David Sibbet and Rachel Smith - Based on Sibbet's book Visual Meetings. It goes beyond the linearity of powerpoint, but it to use it to present with takes getting to know the program well – and thinking about your storyboard and visuals as three-dimensional tick-tac-toe board. (I

article thumbnail

Presentation Zen Blog: A Resource Review

Beth's Blog: How Nonprofits Can Use Social Media

It's a long article, but this quote resonated: You can learn a lot from presentation coaches and communication books, but this is not rocket science. My process is analog, but I have to start with a mind map of the ideas (sometimes several versions of it), then do a linear outline, and finally sketch out a storyboard with image ideas.