Forum One

APRIL 13, 2023

Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. This is a good point to get representative members of different teams in a room together to map out the current service delivery. Journey maps are a critical service design artifact.

Phase 46

Phase Design Service Storyboard 46

Forum One

SEPTEMBER 28, 2021

Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. This is a good point to get representative members of different teams in a room together to map out the current service delivery. Journey maps are a critical service design artifact. Need a primer? Phase 4: Prototype.

Phase 46

Phase Design Service Storyboard 46

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 7, 2006

My process is analog, but I have to start with a mind map of the ideas (sometimes several versions of it), then do a linear outline, and finally sketch out a storyboard with image ideas. Then I sit with my storyboard, and look through my photo sources, like flickr and my photographs. is very much analog."

Resource 50

Resource Storyboard Review PowerPoint 50