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Trust Me, Know Me, Love Me: Trust in the Participatory Age

Museum 2.0

Museums aren't the only venues facing this question: news outlets, corporate brands, and educators are also grappling with the question of trust in the participatory age. Formerly avoided as a fount for litigation, apologies have now been shown to lead to less litigation and more positive doctor-patient trust relationships.

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Brooklyn Clicks with the Crowd: What Makes a Smart Mob?

Museum 2.0

This highlights the fact that while participatory design is by no means exclusive to the Web, that is the place most of the current experimentation is happening. Specifically, the Brooklyn Museum is doing research about the role of independence and influence in participatory experiences. They kept the interface simple.

Museum 24
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The Future of Authority: Platform Power

Museum 2.0

One of the primary fears museum professionals (and all professionals) have about entering new relationships with audiences is the fear of losing control. sites have lots of power. When you go onto a user-generated content site like YouTube, you don't just see a jumble of videos. Me: "Sort of." Every Web 2.0

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Sharing Power, Holding Expertise: The Future of Authority Revisited

Museum 2.0

While I originally wrote this post to advocate for more participatory practice (i.e. One of the primary fears museum professionals (and all professionals) have about entering new relationships with audiences is the fear of losing control. sites have lots of power. Me: "Sort of." The power to set the rules of behavior.