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Measuring Engagement and Return on Relationships

Beth's Blog: How Nonprofits Can Use Social Media

Photo by Smitty42 Lucy Bernholz has a great post called " Metrics Are Good, Unless They Are Bad " which talks about the problems we encounter when we're trying to measure hard to measure stuff - like social media, social return, and social enterprise. There is also a detailed taxonomy for types of social media conversations.

Measure 67
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Shoulder-to-Shoulder Instructional Media: My Tagging Screencast at NTEN!

Beth's Blog: How Nonprofits Can Use Social Media

Photo from my flickr stream View the Tagging Screencast Presented by NTEN. I created this screencast back in September/October of last year, so this release has provided a great opportunity to meta reflect on the whole screencast creation process as well as consider how my views about the use of tagging have evolved. sharpie.???