Remove Business Remove Kansas Remove Leadership Remove Sound
article thumbnail

Leadership Insights From The Third Door's Michael Combest

Eric Jacobsen Blog

This past week, Michael shared with me his insights about leadership, challenges faced by leader,s and what it means to be a leader. Question: What is your favorite leadership book and why is it your favorite? Question : What leadership skill did you learn as a teenager and that you still use today?

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I''ll call you when I''m not so busy." "I''m I''m really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

article thumbnail

Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

article thumbnail

Four Words Your Customers Don't Want To Hear

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

article thumbnail

4 Words You Should Never Say To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice awhile back in his column in the Kansas City Business Journal. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.