Groundswell Book Club Part 3: Energizing
Museum 2.0
AUGUST 21, 2008
Fred created the Net Promoter Score, a metric related to the number of people who answer affirmatively to the question: "How likely are you to recommend X to a friend or colleague?" There are experts in every industry, from books to film to art, and they have an important voice in the selection and presentation of content.
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