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Trust Me, Know Me, Love Me: Trust in the Participatory Age

Museum 2.0

Museums aren't the only venues facing this question: news outlets, corporate brands, and educators are also grappling with the question of trust in the participatory age. I AM suggesting that we publish complete staff directories with phone numbers and email addresses on websites. Many of the teens write, "learn with us.

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Designing Talkback Platforms for Different Dialogic Goals

Museum 2.0

We have different conversations on the phone than we do in person or in internet chat rooms. This technique was used in the Slavery in New York exhibition at the New-York Historical Society and continues in the popular StoryCorps project. What have you seen work well, and what have you seen fail?

Design 31