Lessons Learned from the HealthCare.gov Rollout
Connection Cafe
DECEMBER 16, 2013
User Adoption and Change Management. Preparing end-users to change their ways and use a new system is critical to any IT project – what’s the point of going through a deployment if the system doesn’t get used in production (see here for some of my high-level thoughts on the topic )? Bonus: Related Reading.
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