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Great reads from around the web on December 8th

Amy Sample Ward

DECEMBER 8, 2009

The analysis is approached from a user’s perspective, and highlights the types of problems consumers frequently encounter with the service. government howto list onlineservices postalicious publicservice report resources service socialmedia storytelling transparency webinar whitepaper.

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DIY Community Engagement Metrics

Amy Sample Ward

JANUARY 20, 2011

Well, from the planning and analysis side, that is. I had a lot of fun yesterday giving a webinar for the Nonprofit Webinar series ; it was a whole hour discussing community engagement!

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