Map Phase Review Storyboard 
Forum One
APRIL 13, 2023
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! This is a good point to get representative members of different teams in a room together to map out the current service delivery. Phase 2: Research The next phase is research.
Forum One
SEPTEMBER 28, 2021
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. This is a good point to get representative members of different teams in a room together to map out the current service delivery. Phase 2: Research. The next phase is research. Phase 3: Ideation. Need a primer?
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