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To Build or Buy a Software Solution: Which is Right for You?

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Having this knowledge base available to you can be invaluable. When budget planning, you will know the recurring cost for licensing and maintenance. And don’t forget to test, test, test before launching. Costs are clearly spelled out at the onset of the project. People can be adverse to change.

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Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

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JULY 6, 2021

They are also responsible for training end-users, reviewing and resolving or escalating tickets, managing licensing requests, building reports, and participating in functionality testing for their respective areas of expertise. . Knowledge should always be stored in a shared place so that all support agents that need it have access.

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