Building a Better Suggestion Box
Museum 2.0
APRIL 8, 2010
Wedding registry-style signatures: "Dina and Arthur Feldman, Lincoln, Nebraska" Specific complaints: "The bathrooms were dirty." We dutifully tallied their responses, but only for the internal bragging rights to the board that "92% of this year's participants rated our programs as 'very good' or 'excellent.'"
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