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The Phases of Service Design

Forum One

Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. This is a good point to get representative members of different teams in a room together to map out the current service delivery. Journey maps are a critical service design artifact.

Phase 46
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The Phases of Service Design

Forum One

Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. This is a good point to get representative members of different teams in a room together to map out the current service delivery. Journey maps are a critical service design artifact. Need a primer? Phase 4: Prototype.

Phase 46
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AFP ICON 2023 Recap

Qgiv

This method makes complex concepts easier for your stakeholders to understand and makes it easier to have more informed discussions on the next steps your organization should take. “Map out the story you need to tell. They defined data visualization as the representation of information in the form of a chart, diagram, or picture.