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AI and Nonprofits: Will Bots Make Transition from Functional to Friendship?

Beth's Blog: How Nonprofits Can Use Social Media

With over 100,000 bots created on the Facebook Messenger platform and the rise of AI and conversational user interfaces (think SIRI), Gartner analysts predict by 2020 the average person will have more conversations with bots than their spouse. Artificial intelligence has become the new customer service department.

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