How To Delight Customers
Eric Jacobsen Blog
SEPTEMBER 3, 2018
My two favorite learnings from Stephen Denning ’s book, The Age of Agile: How Smart Companies Are Transforming theWay Work Gets Done , are the following: First, where Denning explains the 10 elements of an organization/company that is passionate about, and driven by, the goal of delighting customers. Those elements are: There is a shared goal of delighting the customer.
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