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Testing Your Donation Form Part 4: Running a Usability Test

Connection Cafe

DECEMBER 23, 2013

This is the fourth part in my series about learning how to test the usability of your online donation form and website with real donors. I’ve seen test participants use salty language (yes, really) and even break into hard sweats (yes, really). You can also use tools like WebEx or Join.me It’s test day… what now?

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Testing Your Donation Form Part 5: Showing off results

Connection Cafe

JANUARY 10, 2014

Here’s an example: These issues impacted almost all participants in our testing: Donors found the labeling of our navigation, form fields, and page titles to be confusing and misleading. Donors found the home page to be visually overwhelming because of the amount of text, images, and colors. Speak your stakeholders language.

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Test Results Donation Webex 36
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