Building a Better Suggestion Box
Museum 2.0
APRIL 8, 2010
Wedding registry-style signatures: "Dina and Arthur Feldman, Lincoln, Nebraska" Specific complaints: "The bathrooms were dirty." The surveys were not a learning tool; they were a reporting tool. But the simple presence of an open, public dialogue between visitors and staff changes the dynamic of the store for everyone.
21 
Let's personalize your content