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Having this knowledge base available to you can be invaluable. When budget planning, you will know the recurring cost for licensing and maintenance. Data scientists, data engineers, business analysts and implementation managers are just some of the roles an outsourced analytics provider employs.

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They are also responsible for training end-users, reviewing and resolving or escalating tickets, managing licensing requests, building reports, and participating in functionality testing for their respective areas of expertise. . Knowledge should always be stored in a shared place so that all support agents that need it have access.

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