Building a Better Suggestion Box
Museum 2.0
APRIL 8, 2010
Wedding registry-style signatures: "Dina and Arthur Feldman, Lincoln, Nebraska" Specific complaints: "The bathrooms were dirty." As for the complaints, the common lack of feedback--when visitors are not told whether or how their complaints will be addressed--minimizes their impact on the visitor experience and likely reduces their incidence.
Let's personalize your content