Ideas Phase Resource Storyboard 
Forum One
APRIL 13, 2023
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. Phase 2: Research The next phase is research.
Forum One
SEPTEMBER 28, 2021
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. Maybe you’ve realized your service delivery could be better, or perhaps you have an idea for a new service. Phase 2: Research. The next phase is research. Phase 3: Ideation. Phase 4: Prototype.
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