Civility in the Digital Age: Book Giveaway
Beth's Blog: How Nonprofits Can Use Social Media
FEBRUARY 20, 2013
Adding Conflict Resolution Points To Your Social Media Policy: This includes creating a flow chart for dealing with an online conflict situation. The points include: 1) notice the situation; 2) evaluate the situation; 3) Respond to the situation. Andrea’s book is filled with practical information on how deal with the situation.
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