Eric Jacobsen Blog

MAY 5, 2017

The following great advice about how to apologize is from the book, The Courage Solution , by Mindy Mackenzie. I'll be posting a full review of the book in a few days. In the meantime, Mackenzie recommends you include these three elements when you apologize: Actually say "I'm sorry" out loud, while making eye contact, if possible. Acknowledging your error by adding the phrase "I was wrong.but more importantly, you were right.

Advice 40

Advice Review Contact Mind 40

Beth's Blog: How Nonprofits Can Use Social Media

MAY 5, 2017

Note from Beth: Several years ago, I was got trained in design thinking facilitation methods using Luma and have incorporated these techniques into my consulting and training practice. I have also learned a lot from other nonprofit colleagues who have use these techniques, including Brian Reich (see this blog post about his design thinking work to solve the refugee crisis) who has just published a book on innovation called “ The Imagination Gap ” and my colleagues, Ted Frickes and

Problem 103

Problem Design Difference Impact 103