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NpTech Tag Summary: Five Hot Conversations!

Beth's Blog: How Nonprofits Can Use Social Media

GetActive GetsAcquired - By Convio This is big news and it bounced around the nonprofit and progressive blogs, listservs, IM, and emails. Bev Traynor builds on the list here and reflects on how it isn't quite a yes or not question. I know I should do this, but here's a direct link to the chapter on technology tools.

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

This week, we're covering the fourth objective in Charlene Li and Josh Bernoff's book Groundswell : supporting (chapter 8). This chapter is perhaps the most surprising in the book, because it focuses on tools and techniques that predate Web 2.0 What if a visitor asks a factual question and someone gives them the wrong answer?

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