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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

But there is also a trust issue too -- particularly if you don't know all the avatars in real life. So, I read it with this question in mind: What techniques can be applied or adapted to Second Life facilitation or virtual world interface facilitation? How does SL compare to these other tools and where does it fit on the gradient?