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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

Photo by/NC from Matthew Saunders' Flickr Stream. But there is also a trust issue too -- particularly if you don't know all the avatars in real life. I learned one from Nancy White when I took her online facilitation workshop. Given that you are starting a virtual representation of people - you may be proned to projection.