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How To Strengthen Both Your Customer And Employee Experience In Tandem

Eric Jacobsen Blog

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

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Let Data Drive Your Decisions

Bloomerang

Fortunately, data can help you make good decisions during uncertain times. Living in uncertain times Recent events have led to uncertainty in today’s world. Do you find yourself asking how to pivot during uncertain times? Will you bring in enough money to survive during these uncertain times?

Data 101
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Your Guide to Year-End Fundraising Best Practices

Nonprofit Tech for Good

By Jen Frazier , President at Firefly Partners – a women-owned, LGBTQ+ certified, and minority-owned digital marketing agency that develops accessible online experiences that empower progressive organizations to thrive. The end of the year is a critical time for nonprofit fundraising. However, this is not a universal rule.

Practice 240
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Top Ten Data Challenges (And Solutions) for Associations

Association Analytics

This leads to better communication, and over time, a more organized set up so you won’t be overwhelmed by where to go for the data you need in the moment. Set up your KPI and metrics! number of webinar registrants), the customer experience (ex. If you’re asking members to fill out a survey, provide an incentive for them.

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Engagement Analytics 101: Setting Your Association Up for Success

Association Analytics

Every score has a treasure trove of insights you can work with to improve your members’ experience. Finally, you’ll want to consider the time decay of your offered activities. Once you’ve decided on how you’ll base your score, it’s time to put it into action. That depends on your association’s members!

Analytics 169
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3 Ways to Reimagine Fundraising Experiences

Saleforce Nonprofit

We often think of fundraising as transactional, but I love the idea of creating “fundraising experiences” that acknowledges that donors want to be involved with nonprofits on an experiential level and not just passively donate. Those challenging times are often the best times to step out and try new things. . Get Inspired.

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DIY Community Engagement Metrics

Amy Sample Ward

We covered how to do Community Mapping (identifying the segments and goals of the community), Content Mapping (creating a plan for which content goes where, and why), and Data Tracking (pulling all the numbers together). DIY Community Engagement Metrics. Step 2: Define the goals that match each group. Step 2: Goals.

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