Eric Jacobsen Blog

APRIL 25, 2015

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. Timm that you can use to evaluate your organization's customer service via the phone: 1.

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Saleforce Nonprofit

SEPTEMBER 29, 2021

At that point, you might have your solution or you may be referred to a legal services partner specializing in your issue. We were a small staff (I was the first staff attorney hired) and provided a few thousand consultations over the phone in that first year.

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Illinois Network Build Chicago 111

Candid

MARCH 7, 2024

For example, you might establish a dedicated physical space to work in and prohibit yourself from working outside it (even on your phone). And be sure to set your phone to “Do not disturb” after a certain hour and/or silence work-related notifications so you can detach from work.

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Life Work Calendar Attention 105

Nimble AMS

OCTOBER 24, 2022

However, it’s okay to refer to experts for data security insights to assist with your organization’s security training. Consider including your AMS vendor and security providers in your plan for easy reference. Ignoring updates on your computer, phone, or work software welcomes security risks. Create a data recovery plan.

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Associations Practice Data Tips 122

Nimble AMS

DECEMBER 11, 2022

98% of Gen Z own a smartphone, with 55% using their phone for five or more hours a day. According to Dell , 80% of Generation Z hope to work with trailblazing technologies, and 91% reference tech as the most important factor when choosing a career. . Gen Z likes their products to be personalized.

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Associations YouTube Generation Mobile 135

Tech Soup

OCTOBER 1, 2015

TechSoup has some completely awesome customer service folks (we call their department Client Services) who help our members by phone or email to get the product donations they need. Handling more than 3,000 emails and phone calls each month. One member called about her donation request and was very sharp on the phone.

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Phone Service Voice Americorp 36

Connection Cafe

JUNE 20, 2013

Appending phone numbers is critical to the success of any major and planned giving program, as well as annual phone-a-thon programs. The most successful fundraising institutions regularly update and append phone numbers. Emails are another very important component to how you communicate with your prospects.

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Data Analytics Database Phone 43

Nonprofit Tech for Good

MARCH 22, 2020

Orientation materials can go “virtual” so that even more experienced members have the information to refer to when needed. Plus, think of the trees you can save as members begin switching to reading agendas and reviewing minutes on their tablets and phones! 4) Collaborate Outside of Scheduled Meetings.

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Google Conservancy Demonstration Collaboration 303

Greater Giving

DECEMBER 12, 2023

These resources can serve as quick references and reinforce what they’ve learned during training sessions. Remove duplicates, correct inaccuracies, and validate contact information like email addresses and phone numbers.

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Training Train Team Data 52

Bloomerang

DECEMBER 4, 2021

I prefer to do this via a phone call, as this is more direct and personal and helps with establishing rapport. If you weren’t able to reach anyone by phone, go ahead and mail a form that includes all of the above. I recommend first leaving a phone message or sending an email letting them know that you’re sending this form.

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Gift Phone Charity Contact 103

sgEngage

DECEMBER 14, 2023

Bring these reports to your decision meetings as a reference. This could be by phone, letter, or email. This way, any stakeholder can review all communications that have occurred for a funding request, whether a staff member made a phone call or used generated correspondence from within the system.

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Grant Process Management Technology 97

sgEngage

MARCH 4, 2022

If you have a phone these days, it’s likely you’re using multi-factor authentication to access it. Phones now use biometrics – your thumb or your face – to validate you are who you say you are in addition to your passcode. Be Vigilant: If you receive an email, phone call or text message that feels odd, it probably is.

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Practice Organization Ukraine Phone 84

Get Fully Funded

JUNE 14, 2023

Reference past giving history. Phone call. For some donors, nothing replaces the connection of speaking to another person, which makes a phone call a great way to communicate with them. Reference past giving history. Address donors by their preferred names and pronouns. Follow-up after specific activities.

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Communication Personal Donor Nonprofit 59

Byte Technology

DECEMBER 14, 2019

Because you’ve had direct communications with the freelancer through e-mail, phone or a video call, you know who the individual is that has assumed responsibility for the work you need done. Most can provide you with a portfolio of work done over the years, with references readily available.

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M+R

DECEMBER 1, 2021

Until recently, cell phone carriers allowed organizations to get people to manually send millions of texts to folks who may not have opted-in (aka “peer-to-peer texting”). Now cell phone carriers such as AT&T, Verizon, and T-Mobile are cracking down by enforcing rules to track organizations and their texts.

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Change Digital Phone Campaign 83

Nonprofits Source

MAY 15, 2024

Are you taking advantage of this time your customers spend on their phones and computers? Follow-up: Using the phone number that they provided during their last visit, you send an SMS message to remind them that their registration is incomplete. Interest: The client clicks the ad and navigates to your website.

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Map Digital Business Marketing 52

Neon CRM

OCTOBER 31, 2023

Practical Tips for Donor Engagement Strategies As a fundraiser, you probably have a good feel for how your donors want to engage with you, whether it’s on social media, through email, over the phone, or face-to-face. You can use similar questions to start conversations with donors over the phone or during face-to-face meetings, too.

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Donor Strategy Nonprofit Phone 98

Get Fully Funded

MAY 4, 2021

Without a handbook, volunteers may feel disconnected and unsure of their role and responsibilities because once training is over, there are no materials for them to reference later. The volunteer handbook is the reference guide everyone needs so they know what they need to know and can focus on what they came to do: volunteer.

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Volunteer Create Policy Roles 119

TechImpact

MAY 6, 2014

The intuitively named marketing trend refers to a marketers ability to communicate a message effectively to a consumer via their mobile device. billion of those own a cell phone, while 4.2 Mobile Marketer, 2012) 91% of all smart phone users have their cell phone wihtin arm’s reach 24/7. Image courtesy of qliktag.com.

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Statistics Mobile Marketing Asia 121

The Modern Nonprofit

NOVEMBER 9, 2021

There’s no doubt that mobile fundraising has increased in popularity over the last few years, primarily due to Text-to-Give ( also referred to as Text-to-Donate ). Text-to-Give lets a supporter contribute to their favorite cause with the stroke of a few keys on their mobile phone. The average donation size for text fundraisers is $107.

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The Modern Nonprofit

NOVEMBER 9, 2021

There’s no doubt that mobile fundraising has increased in popularity over the last few years, primarily due to Text-to-Give ( also referred to as Text-to-Donate ). Text-to-Give lets a supporter contribute to their favorite cause with the stroke of a few keys on their mobile phone. The average donation size for text fundraisers is $107.

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Giving Haiti Method Phone 52

TechImpact

OCTOBER 24, 2013

Connect to Microsoft Lync with an iPhone, iPad, Android, or Windows Phone. Since nonprofits are typically made up of very busy, but very passionate people, keeping track of meetings is relied upon by calendar reminders and phone alerts. Mobile Access. Easy Access To Conferences. Office 365.

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PowerPoint Collaboration Calendar Tech 170

TechImpact

OCTOBER 28, 2013

And over 90% own a mobile phone–and let’s not forget the growing number of tablet users. Thanks to increasing cell phone technology, more users can access their work and personal email via their phone. In fact, 47% of all email is opened on a mobile device, such as a cell phone or tablet.

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Bloomerang

OCTOBER 30, 2023

Provide multiple giving options , including email, QR codes, Apple Pay or Google Pay , text, mail, and phone, to accommodate different donor preferences. Use their names and reference past contributions to show your appreciation. Throwing a gala? Offer QR codes or contactless options to inspire generosity.

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Lesson Effective Create Giving 85

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 31, 2018

The word itself is an abbreviation for ‘no-mobile-phone-phobia’ and refers to the anxiety you feel when you don’t have your mobile phone handy or have a signal. Admit It, You Are On Your Mobile Phone Too Much: Self-awareness is the first step to changing habits. .” Come join me. .

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Product Digital Tips Phone 89

NTEN

AUGUST 12, 2014

Your mobile phone is probably within arms reach right now. Like everyone else on the planet, you probably use your phone to go online, make reservations , listen to music, take pictures, refer to maps, access social networks, text, and occasionally even make a phone call. And its probably on.

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Mobile Fundraising Music Phone 81

TechImpact

FEBRUARY 6, 2014

Hold an interview, check out their social media accounts and ask for a reference or two. Either in person when possible or on the phone, communicating with your volunteers and tracking their feedback is key to ensuring their happiness. You can never be too careful when trusting people to represent your nonprofit. This is simplest one.

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Volunteer Management Tech Industry 178

VQ Strategies

JUNE 22, 2021

email, phone, in-person meetings)? If conflicts arise later, the conversation will be much easier if you can refer back to expectations and determine where problems have arisen and how to close that gap between each person’s expectations. How will you communicate with each other (e.g., Discuss how to evaluate the assignment.

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Volunteer Articulate Evaluation Roles 75

Bloomerang

JULY 12, 2021

Next to its small pool is a cherry red phone. Yes, you can use your phone! Steven Shattuck refers to this practice as “ Seglumping ” in his book, Robots Make Bad Fundraisers. There’s a hotel in Hollywood where the rooms are dated, the furnishings are sparse, and the walls are bare.

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Donor Create Tips Celebrate 139

Bloomerang

DECEMBER 8, 2023

I recorded their answer in the donor’s record for future reference. It starts with regular phone calls to the donor, occasional Zoom meetings, and handwritten notes. It’s generally a book related to our mission or a handmade craft produced by our clients. Is that okay? Yes or No.” I can’t remember the last time I read the U.S.

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Gift Donor Studies Donation 106

Association Analytics

JANUARY 8, 2024

Examples of this kind of data would be your members’ cell phone numbers. Get more serious and practical about AI Much of the work around AI these days is what we’d refer to as ad hoc. The most valuable type of data is something that will make it easier for your association to educate and inform that member.

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Impact Strategy Associations Data 169

Pamela Grow

MARCH 14, 2024

Soft skills refer to intangible qualities like communication , leadership, and adaptability. Here are a few standard steps to follow: Pre-screen your candidates by reviewing resumes, performing brief phone calls, and checking references to quickly filter out remaining unqualified candidates.

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Strategy Interview Skills Retention 52

Pamela Grow

MARCH 14, 2024

Soft skills refer to intangible qualities like communication , leadership, and adaptability. Here are a few standard steps to follow: Pre-screen your candidates by reviewing resumes, performing brief phone calls, and checking references to quickly filter out remaining unqualified candidates.

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Strategy Interview Skills Retention 52

Get Fully Funded

JANUARY 24, 2024

Additionally, ensure that your page is mobile-responsive, as most people will scan the codes and make their donations through their phones. That way, community members can simply scan the code with their phone and be immediately taken to the page with all your event information. Bounce rate.

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Fundraising Evaluation Rate Gift 59

TechImpact

APRIL 24, 2014

The Internet of Things is in reference to the number of devices that will be connected to the internet in the next few years. The next step is having them interact with the internet without needing a tablet or smart phone. Who will know how to fix it if everyone has a different device? Internet of Things.

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Trend Tech Internet Virtual 209

Robert Weiner

MARCH 10, 2011

A $9,000 gift is received and approved from an unknown entity (in this case a “Cassandra Harvey”), with Smyrna, GA address, Yahoo email and legitimate phone number. The scammer had done enough research to use specific references to our college to make it appear genuine, although there was considerable broken English in the emails.

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Donation Yahoo Info Gift 242

Whole Whale

NOVEMBER 10, 2021

This adage is commonly referred to as the Law of the Instrument , and this cognitive bias pushes our solutions towards what’s familiar. At this point, the developers come back and say the annual iOS and Android phone updates, plus critical bug repairs, require another $20k. To someone with a hammer, everything is a nail.

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Mobile Build Benchmark Rate 96