The Death of the Open Metric (and other freak outs)
sgEngage
AUGUST 10, 2021
What is more accurate is a click or, even better, an action (survey submission, ticket purchase, gift, etc). Tracking opens as the sole metric for engagement is no longer accurate. But there are actions you can take to increase clicks and actions within your emails – and now is the time to start testing what works best for you.
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