M+R

APRIL 16, 2024

If you’re not sure how to change this setting, you can follow the simple instructions here. Analytics are a critical tool for digital markers, so what’s changed with tracking from GA4 to UA? The way GA4 is tracking has changed substantially from UA. We’ll wait. Ok, back with us? What does that mean? Give it a read here !

Benchmark 67

Benchmark Analytics Google Comparison 67

Zen and the Art of Nonprofit Technology

APRIL 29, 2010

There are good arguments for why social media will radically change standard CRM practices. I don’t mean to downplay metrics – metrics are hugely important – but I think mixing up metrics and CRM might make it harder to really do either well. And I welcome any comments.

Metrics 154

Metrics Social Synchronous Wikipedia 154

sgEngage

MARCH 19, 2024

In a culture that supports innovation, everyone feels encouraged and confident to brainstorm, introduce new ideas, ask questions, and start conversations in order to identify opportunities for enhanced impact. If you are looking to launch a lean and agile innovation culture, you must change your mindset to overcome inertia.

Culture 81

Culture Create eBook Attitude 81

sgEngage

MARCH 15, 2024

If you are not sure which metrics are essential or how to convert your data into something stakeholders can grasp and absorb, start simply by setting clear goals. By applying these helpful ways to measure and optimize nonprofit performance, you can drive positive change for your organization.

Measure 93

Measure Help Analysis Metrics 93

Association Analytics

SEPTEMBER 27, 2023

Focus on the Outcomes Embracing the Future: We know change is hard and in long-standing organizations, can be met with resistance. However, the trick is to shift the conversation from the process to the outcomes. These could be qualitative or specific metrics or KPIs.

Analytics 169

Analytics Analysis ROI Associations 169

Association Analytics

APRIL 8, 2021

The metrics you use to measure your progress toward a business objective are key performance indicators (KPIs). What metrics could you use to predict whether you will achieve your goals ? These metrics are called leading indicators. Develop KPIs for Your Goals. How will you know whether you have achieved a goal?

Goal 192

Goal Data Articulate Analysis 192

The MatrixFiles

FEBRUARY 23, 2024

At a time when higher education is facing public funding cuts, changing demographics and a challenging student debt environment, institutions are facing an uphill battle to sustain enrollments and stay relevant. Are you having conversations within your association about declining trust, credibility and authority?

Associations 130

Associations Industry Government Education 130

.orgSource

MARCH 6, 2023

Our goal was to provide a great forum for networking and meaningful conversations. We asked Nancy MacRae, MS, CEO of the Emergency Nurses Association , to help us frame this conversation by sharing her group’s commitment to that idea. Sharon is summarizing the notes from all the CoLAB conversations.

Associations 221

Associations Leadership Question Wisconsin 221

Care2

MAY 31, 2013

During our discussion, Jessica and I talked about nonprofit and political campaigns obsession with vanity metrics. Because engaging people and mobilizing supporters to advocate for social justice and policy change is how we help move the needle. Are we fostering meaningful conversations with target audiences?

Metrics 75

Metrics Brain Social Media Social Network 75

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 3, 2011

Facebook Changes: A Complete Guide – by Mari Smith. Also, a few insights about the what the changes mean for Facebook pages. It isn’t all private or all public – it’s a continuum. Facebook’s new changes (and Google +) gives us a couple of shades of gray. .” Brand Page Changes.

Metrics 129

Metrics Facebook People Change 129

Nonprofit Tech for Good

FEBRUARY 14, 2019

Brent Merritt is a digital strategy consultant at Metric Communications and blogger at The Caliper. How do you get your appeals in front of your Facebook audience despite the significant decline in organic reach and the resulting reduction in engagement caused by changes to the News Feed algorithm?

Facebook 228

Facebook Fundraising ROI Virginia 228

Care2

OCTOBER 15, 2013

That’s why you need to change the way you measure social media and declare a war on vanity metrics. As nonprofits organizations, your ultimate goal is to fight for social change and mobilize people to take action. Look at your CRM stats to find out conversion rates across different social media platforms and channels.

Metrics 77

Metrics Social Media Media Social 77

Forum One

JULY 6, 2023

Whether it’s determining what content leads to conversions, or tracking the CX experience among a complex system of different branded websites, there are some unique challenges that mission-driven organizations face when it comes to tracking customer satisfaction. There are other metrics that can provide a glimpse into your site’s CX as well.

Measure 66

Measure Websites Metrics Track 66

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 11, 2011

What social media analytics should we pay attention to? And the nuts and bolts questions like, “Given all the Facebook changes , what do I need to understand about the new Facebook metrics and the Insights analytics program?” We have IT-minded people engaging in massive data puking (one report with 30 metrics anyone?)

Metrics 96

Metrics Facebook Data Measure 96

Beth's Blog: How Nonprofits Can Use Social Media

MAY 27, 2015

Methods and Metrics for Assessing Civic Tech, Guest post by Anne Whatley, Network Impact. Digital technologies are connecting residents in neighborhoods, catalyzing community discussions, changing the way governments and citizens interact, and making government more transparent. Hone in on your true scope of influence.

Metrics 50

Metrics Method Tech Government 50

Eric Jacobsen Blog

SEPTEMBER 18, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Experiment 71

Experiment Teach Instruction Instructional 71

Eric Jacobsen Blog

JANUARY 7, 2024

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Teach 57

Teach Instruction Instructional Experiment 57

sgEngage

MARCH 18, 2024

Even though laws and structures are often driven from the top down, it is a combination of top-down leadership and grassroots movements that create sustainable change. Grantmaking equity lies at the heart of philanthropy’s mission to create positive social change and address systemic injustices.

Philanthropy 87

Philanthropy Action Structure Law 87

Bloomerang

MAY 22, 2024

This frictionless experience not only increases conversion rates but also encourages spontaneous giving, as individuals are more likely to act when the process is convenient and hassle-free. With a simple and intuitive interface, audiences can contribute to the cause without leaving the story or navigating through multiple pages.

Storytelling 86

Storytelling Digital Integration Blended 86

Nimble AMS

MARCH 25, 2022

Goals and success metrics. In addition to goals, establish a set of online community metrics to help you track progress toward your goals and find opportunities for improvement. These metrics tell you how many of your members have joined the online community and how many are using it. Number of online community logins.

Community 133

Community Online Strategy Guidelines 133

Forum One

DECEMBER 22, 2022

This year, the need to check in is even more critical, as 2023 will usher in a whole new paradigm for a core part of digital strategy: web metrics. Buttons move around, some functionality changes, and it can take a little time to realize the potential of new tools or capabilities.

Time 72

Time Metrics Analytics Adopt 72

Amy Sample Ward

OCTOBER 18, 2011

My latest contribution to the Stanford Social Innovation Review is now up – you can read it and join the conversation on the SSIR blog , or read the full post below. Just when you think you have it all figured out, a new button appears or you can’t find the same options you had before—there’s always something changing!

Facebook 196

Facebook Change Tutorial Plugin 196

Candid

AUGUST 23, 2023

In practice, this might mean considering where your nonprofit has a chance to grow, recognizing when ways of working need to adapt to changing conditions, or opting to rethink your mix of programs. Change management needs to be built in from the beginning.”

San Francisco 98

San Francisco Nonprofit Metrics Boston 98

Nonprofits Source

APRIL 3, 2024

Understand Digital Engagement Metrics Before you launch your digital recruitment marketing campaign, you need to understand how digital engagement works so you can fine-tune your strategies accordingly. Before pushing changes to your membership website live, ask current members to take a look and provide suggestions.

Organization 52

Organization Online Influence Metrics 52

Allegiance Group

FEBRUARY 27, 2024

These insights can give you a clear picture of what parts of your website — pages, images, forms, buttons — are working to drive conversions and which ones need some help. Predictive Metrics: This feature can help you predict points like the number of donations you can expect in a certain period. You’ve Switched to GA4 — Now What?

Analytics 52

Analytics Google Fundraising Track 52

Connection Cafe

JULY 14, 2017

My thought, after reading the article, was that nonprofit organizations are missing a key metric to accurately define what is and what is not an overhead cost. I challenge the industry to adopt a new metric. It’s not a good way to live or to work. It’s not a good way to live or to work.

Issue 39

Issue Conversation Change Metrics 39

sgEngage

MARCH 13, 2024

Have people changed the way they donate? Conversely, walks/5Ks with registration fees declined year over year in total number, participation, and revenue. This metric is one to watch for the future. So, we were curious: What would the data tell us about three key questions? Have in-person events rebounded?

Blackbaud 79

Blackbaud Report Fundraising Benchmark 79

Allegiance Group

MAY 16, 2024

High-Level Takeaways from the FEP Report FEP tracks three key metrics: donors, dollars, and retention. Leverage these solutions to better understand your donors and to create more timely conversations and outreach. Just be sure you have conversations with your team about what AI can’t replace. Lean into the election year.

Trend 52

Trend Podcast Retention Nonprofit 52

Get Fully Funded

JANUARY 24, 2024

By examining specific performance indicators and essential data metrics, you can evaluate your marketing strategy and make adjustments to create a bigger impact. Since your QR codes should lead to key landing pages for your fundraising campaign, evaluate the following metrics: Total scans. Conversion rate.

Fundraising 59

Fundraising Evaluation Rate Gift 59

sgEngage

SEPTEMBER 5, 2023

Financial Management Luminary Session Panel Discussion: Using Your Voice in a Sea of Change *don’t miss* Your finance team touches all aspects of your organization—grant programs, fundraising goals, vendor management. That makes you a vital part of any change management conversation, but you may not always be asked to the table.

Blackbaud 82

Blackbaud Chart Denver Nonprofit 82

Beth's Blog: How Nonprofits Can Use Social Media

SEPTEMBER 6, 2023

Joan Garry and I had the joy of collaborating on this article together based on a conversation we had recently. From our previous conversations, we’ve realized that empathy is not just a warm and fuzzy “soft skill,” but an essential leadership skill to ensure that your nonprofit’s work survives and thrives in the future.

Leadership 118

Leadership Organization Culture Skills 118

Kindful

NOVEMBER 22, 2021

When it comes to acquisition, we all know that metrics matter. However, most nonprofits don’t know which metrics to look at —or what to do with that information once they have it. . This is especially true if you aren’t sure which numbers or metrics you should review. I recommend looking at three key metrics. .

Results 62

Results Action Metrics Rate 62

Eric Jacobsen Blog

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Experiment 52

Experiment Teach Instruction Instructional 52

sgEngage

MAY 30, 2024

Of course, many diverse factors contribute to retention or conversely, turnover, and the past several years have been rocky in this regard. Perhaps employees fill out a standard survey beforehand or receive your notes ahead of time so that you can both be prepared to have as productive a conversation as possible.

Retention 82

Retention Management Tips Nonprofit 82

Eric Jacobsen Blog

FEBRUARY 4, 2024

To strengthen wellbeing in the workplace the book provides leaders various solutions, including a new metric to track suffering, struggling, and thriving — Gallup Net Thriving. Make wellbeing part of career development conversations. If you could make one change for the better, what would it be? Remove abusive managers.

Team 57

Team Build Ratio Measure 57

Whole Whale

MAY 3, 2023

Chat-first search, where people use conversation interfaces like chatbots to find information, is poised to overtake traditional search engine usage sooner than you might expect. While nonprofits had a decade plus to prepare for mobile-first changes, chat-first changes will come far faster. Track upstream search-side metrics.

Search 52

Search Grant Organization Voice 52

Whole Whale

MAY 3, 2023

Chat-first search, where people use conversation interfaces like chatbots to find information, is poised to overtake traditional search engine usage sooner than you might expect. While nonprofits had a decade plus to prepare for mobile-first changes, chat-first changes will come far faster. Track upstream search-side metrics.

Search 52

Search Grant Organization Voice 52