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Design Series: Understanding Audience Needs

Forum One

While understanding audience needs is the basis of all good strategy and user experience processes, end users often get lost or deprioritized in the design phase. All museum employees were welcome to join and ask questions, many of which led to important design conversations later on. They can even be done virtually!

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How Museum Hack Transforms Museum Tours: Interview with Dustin Growick

Museum 2.0

A new company in New York, Museum Hack , is reinventing the museum tour from the outside in. They give high-energy, interactive tours of the Metropolitan Museum and the American Museum of Natural History (AMNH). The tours are pricey, personalized, NOT affiliated with the museums involved… and very, very popular.

Museum 55
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Capture the Power of an In-Person Event Virtually

Forum One

The Smithsonian National Museum of African American History and Culture (NMAAHC) was planning the next installment of their already-successful and well-attended event, “A Seat at the Table.” It was a lovely evening that inspired rich conversation. The process of sharing the meal and conversation is central to the event experience.

Virtual 46
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What Does a Great Distributed Digital Museum Experience Look Like?

Museum 2.0

Museum technology nerds: this post is for you. I've been thinking recently about distributed content experiences--ways for people to interact with museum content (art, history, science, etc.) as they make their way through the world outside the museum. At the museum? but none of them are great.

Museum 20
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NTEN Leading Change Summit #14lcs: Reflection

Beth's Blog: How Nonprofits Can Use Social Media

Last week I facilitated the “ Impact Leadership Track ” at the NTEN Leading Change Summit with John Kenyon, Elissa Perry, and Londell Jackson. Here’s what I learned: Facilitation Teams. A good facilitator knows how to shift or tweak the lesson plan in real time if it isn’t working as planned.

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The best way for #LOVols to grow professionally (and how to do it)

Twenty Hats

Lasting six months or longer, these groups are safe spaces to grow professionally, surrounded by colleagues who share similar experiences. For eight months, 30 museum-based volunteer managers gathered to explore challenges specific to their brand of volunteer engagement. In my experience, this is the most popular part of the Circle.

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Making Museum Tours Participatory: A Model from the Wing Luke Asian Museum

Museum 2.0

Last week, I visited the Wing Luke Asian Museum in Seattle. I've long admired this museum for its all-encompassing commitment to community co-creation , and the visit was a kind of pilgrimage to their new site (opened in 2008). I'm always a bit nervous when I visit a museum I love from afar. What if it isn't what I expected?

Museum 51