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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? Want more ideas?

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Government Websites Moving to Drupal 10

Forum One

As Drupal 9 heads towards its end-of-life this November, now is the time to start preparing to move your government website to Drupal 10. Many government websites have already made the switch to Drupal 9, in preparation for Drupal 10, or are in-process of upgrading to Drupal 10 now. Many others are planning the move now.

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Build a Successful Team, Know Where Your People Thrive

.orgSource

Here’s an illustration of this idea from my experience. In her previous role, Sue had limited interaction with other teams in the organization. “The It’s the style of the CEO and executive team that drives the governance and the culture. They represent preferences that may grow and change with experience.

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Government Websites on Drupal 9

Forum One

As Drupal 8 heads towards its end-of-life this November, we are starting to see more government websites on Drupal 9. This means that many government websites have already made the switch to Drupal 9, or are in process. For inspiration, let’s look at a few government websites we have helped successfully move to Drupal 9.

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How Government Can Adapt to the Current State of Twitter

Forum One

As a government entity, you may have joined Twitter years ago, using it to provide valuable customer experiences to your constituents and communities. But what if Twitter is no longer a reliable way to interact with your “customers”? What are other similar government agencies doing with their Twitter presence?

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Why Nonprofits Should Pay Attention to Web3 and the Metaverse

Nonprofit Tech for Good

It is defined as open-source software that doesn’t require the support of a trusted intermediary and it has no governing body. added the ability to interact with and produce content, making activities such as social media, online banking, and shopping possible. Why Should Nonprofits Care About Web3? Nonprofits and the Metaverse.

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Feel the Heat: Great Tools for Mapping Website Interactions

Byte Technology

Well, if you have, then it’s time to check out heat-mapping, programs that help you gain insights into user interactions such as where on your site they click, what specific areas they explore more than others and generally how they use your site for their purposes. Here are a handful worth investigating and implementing.

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