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The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. Journey maps are a critical service design artifact.

Phase 46
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How to Convert Peer-to-Peer Event Participants into Monthly Donors

sgEngage

Best of all, you really only need to adopt a few proven and productive cultivation and engagement methods to start converting your peer-to-peer event participants into monthly donors. They turned to donor journey mapping. Here’s how Team Diabetes created improvements based on the lessons learned from the donor journey map.

Donor 72
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article thumbnail

The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? Journey maps are a critical service design artifact.

Phase 46
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Using a Matrix Map to View Impact and Profitability

NonProfit Hub

According to the recent Nonprofit Finance Fund State of the Sector survey, “Forty-two percent of organizations reported that they do not currently have the right mix of financial resources to thrive over the next three years.”. Intro to the Matrix Map. The map gives them a combined look so they can make better decisions.

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Turning Visitors into Customers: Maximising Retail Potential for Museums

sgEngage

This article will introduce a few ways to think differently about your existing museum shop or mind-map for the future if you intend to open one. Whether your shop is brick and mortar or existing online, the following methods will help to turn museum visitors into customers and maximise your shop’s retail potential. .

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The philanthropic response to the rise in Asian hate

Candid

A June 2020 survey by the Pew Research Center found that approximately one out of every three AAPI individuals surveyed reported having been subject to racial slurs/jokes since the beginning of the pandemic, and one out of four feared someone might threaten or physically attack them. The vast majority of these funds ($66.3

Pledge 119
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Mapping Your Mix: Are Your Providing the Right Mix of Content?

NTEN

In a recent survey of NTEN:Change Journal readers, we learned that organizations are using an average of almost four different channels as part of their communications mix. In a recent survey of NTEN:Change readers, we learned that organizations are using an average of almost four different channels as part of their communications mix.

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