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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! For Phase 1, we aligned in this project by talking with key stakeholders to learn how they operate, what members need, and where they hoped to see improvements.

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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.

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Customer Experience: 5 Considerations When Assessing Volunteer Management Software

Volunteer Hub

While these factors are all important, the success of implementation and long-term utilization often hinges on customer experience (CX). Choosing the best volunteer management software extends beyond functionalities and features; it’s also about the people and processes that come with it.

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Creating an Omnichannel Marketing Experience with Teach For America and Salesforce Interaction Studio

Cloud 4 Good

Following two successful phases of a Salesforce Marketing Cloud implementation, TFA again engaged Cloud for Good to implement Interaction Studio into the organization’s marketing stack. To help promote the conversion of these visitors, customized web and email experiences are utilized to move prospects through the recruitment processes.

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3 Reasons Every Nonprofit Tech Project Should Begin with a Discovery

Nonprofit Tech for Good

A tech “discovery” is the initial, independent phase of a technology project where key analysis, design and planning are performed BEFORE a buy or build decision is made. Discoveries are essentially risk mitigation exercises, and they should be a separate contract from the build phase whenever possible. Why is that? Trust them.

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3 Ways to Reimagine Fundraising Experiences

Saleforce Nonprofit

We often think of fundraising as transactional, but I love the idea of creating “fundraising experiences” that acknowledges that donors want to be involved with nonprofits on an experiential level and not just passively donate. This blog post outlines three steps to reimagining fundraising experiences. Get Inspired.

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5 tips to prepare for a successful AMS implementation

Nimble AMS

The process can be long and filled with challenges. Share your existing process documents Before you begin your AMS search , start by document ing all your vital organizational processes. Take special care to detail your membership processes, including the joining and renewal detail s. Our team is here to help!

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