Photo by Metro Library and Archive. I'm working with a small group of Packard Foundation grantees on a social media lab where they are implementing different social media experiments.  Part of the process includes regular check-in calls to reflect on what we're learning.  I thought I'd share how I look at my Facebook page data. What does that mean? MORE >>

No matter where you look, social media is on everyone’s radar. The big question nonprofits ask is, how useful is social media? In an attempt to help nonprofits answer that question, Idealware , in partnership with NOI , recently released " The Nonprofit Social Media Decision Guide.". But only about 10% to 20% could confirm it. MORE >>

An online database of Twitter Apps called oneforty currently lists almost 2,900 third-party Twitter Apps. While some nonprofits have been early adopters of Twitter Apps, the vast majority are not. They may not even know the tools exist. The ten Twitter Apps listed below are 10 of my 25 favorites: 1. Bit.ly : Bit.ly It is an absolutely must-use tool. MORE >>

Pune Dracker, Director, Website Content & Editorial Services, ASPCA. Surprise, surprise: there’s no one right way to do it. Just think context, consistency and case-by-case. Here’s what some social media pros -- and our own  Facebook fans -- have to say about responding to negative comments on blogs, forums and Facebook. Just the Facts. Or Not. MORE >>

Infographics are to data what storytelling is to an annual report: a more engaging way to help bring attention and understanding to your nonprofit’s cause. Let’s take a closer look at these visual representations of data and ideas, along with great resources to help you get started on making your own infographic.( read more ). MORE >>