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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! For Phase 1, we aligned in this project by talking with key stakeholders to learn how they operate, what members need, and where they hoped to see improvements.

Phase 46
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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.

Phase 46
professionals

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“Survey Says” VS. Research

Achieve

Survey says!” The premise of the game, as you may recall, was a competition between the members of two families to see which family could more quickly and accurately guess the results of survey questions. by both the contestants and the survey respondents. by both the contestants and the survey respondents.

Survey 52
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Are we building the Candid tools you need? 

Candid

We begin by researching how fundraisers, funders, and others keen to assist nonprofits approach their work, how they interact with technology, and what they like and don’t like. It is critical to have a clear understanding of all phases of their work to create an effective solution.

Build 64
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What to expect when you’re expecting to rebrand your nonprofit

Candid

To get the most out of rebranding, it’s best to begin by completing research on the process. While this type of feedback is always worth exploring, it’s especially important to ground your nonprofit’s rebranding decisions in audience research to ensure any changes you make to your current brand will produce the impacts you desire.

Nonprofit 119
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Autism After 21 Utah Project: Lessons from a first-time fundraiser

Candid

I was also unaccustomed to having to find all my own resources; I had spent the previous 15 years of my career working in higher education with access to a university research library, enterprise platform subscriptions, and myriad other resources. I’d taken it for granted that these resources were just there.

Utah 105
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#AI4Good: What Your Nonprofit Needs To Know About AI

Beth's Blog: How Nonprofits Can Use Social Media

Allison Fine, my co-author for the Networked Nonprofit , and I are actively researching the use of AI for Good, in particular to scale giving and to spread generosity. These E-books, research, and articles will get you up to speed. The survey will be implemented regularly to benchmark adoption of AI. What about your nonprofit?

Phase 87