Robert Weiner

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Lame spams of the day: More people sending me money

Robert Weiner

Even more people want to send me money. Here are a few examples: Sender: Authorize.Net (emailreceipts@authorize.net). Subject: Successful Credit Card Settlement Report. Text: Dear Customer, The following is your Credit Card settlement report for Tuesday, August 14, 2012. Transaction Volume Statistics for Settlement Batch dated 14-Aug-2012.

Money 122
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What to Do When Technology Isn’t Your Problem

Robert Weiner

People and process problems frequently masquerade as technology problems. In fact, in many cases, what seem like problems with a particular piece of technology are actually due to issues with people, processes, or overall technology strategy. Do you have policies and procedures telling people how to use your systems consistently?

Problem 100
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Reigning in shadow databases

Robert Weiner

In the process, I discovered that they had mailed to 5 deceased people. The director asked me who these people were, and when I provided the names, she gasped and said that she had attended 3 of the funerals. The next year, they decided to run their Gala invites out of their old spreadsheet.

Database 162
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Robert on the (Internet) radio

Robert Weiner

We'll be talking about how people and processes can be the real culprits behind technology problems. This Friday, October 16 at 1 pm Eastern time, Nonprofit Radio will be broadcasting a discussion with me, Tracy Kronzak of Bright Step Partners; Marc Baizman of the Salesforce Foundation; and Dahna Goldstein of Altum. Nonprofit Radio Panel.

Internet 100
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Tangents 2-15-2020 Playlist

Robert Weiner

Francesco Turrisi There Is No Other Nonesuch Mabruk Ali Hassan Kuban From Nubia to Cairo Piranha Paire de Bretzels Horse Raddish Haskalah Ignatub Jewish Hora / Buhusher Chusid Di Naye Kapelye A Mazeldiker Yid Oriente Stone’s Throw (for Carla) Teslim Teslim Teslim Argos Farfish Sharhabeel Ahmed Habibi Funk Habibi Funk Avramandole Staff Benda Bilili (..)

Cleveland 146
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Controlling data entry

Robert Weiner

When people make mistakes, bring it to their attention. But the more people you have entering data the more problems you’ll have with quality control. Training should be targeted to role. You don’t need a week of training to enter a contact report. Monitoring. Someone (or multiple someones) needs to review new and changed entries.

Data 195
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Training on your new database

Robert Weiner

If you're training a lot of people, try to train in a classroom setting so everyone hears the same thing. But recognize that not everyone will be available for classroom trainings, and some people will need 1 on 1 training to understand the concepts. Ideally it should be populated with your own data, not a vendor's dummy data.

Database 166