Riffing on David Armano's Listen, Learn, and Adapt: Need Your Organization's Adaption Stories!
Beth's Blog: How Nonprofits Can Use Social Media
FEBRUARY 5, 2009
What I need is your input -I'd love to hear about your social media "adaption stories" - please leave me a comment. They determine what comments need action, whether to say thank you and build a relationship, repair a customer service issue, or ignore. They now use this approach with other channels, like Twitter, for example.
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